3, Durban Street, Wuse 2, Abuja, Nigeria

International Customer Relationship Management ICRM 001

0 student

Your employees get the job done; your customers get you the money. Treat them well and they will make you richer; treat them otherwise, you lose your business. Every firm’s objective is to create an effective customer relations management system that will promote product/service   acceptance, customer loyalty and retention which will in turn yield profitability. In this course, trainees are practically schooled on high-performance skills needed for profitable customer management. This course provides adequate training on customer identification, analysis acquisition and differentiation, service marketing, customer database systems, customer interaction, social  strategy, psychology of customer behaviour, CRM  processes and strategies, value creation process, multi-integration channel and enterprise  resource planning among others.

The course comes alongside Microsoft Outlook Professional for effective customer management. This gives the trainee a practical advantage.

This course is specifically designed for all who want to work as customer relations/service managers including HR managers, administrators,  business managers, project managers, accountants/cost managers, ICT professionals, teachers, lecturers, entrepreneurs, consultants, bankers and  trainers among others.

Administered in two levels.


  • Fundamentals of customer relationship management
  • Effective Customer Relationship Management Model
  • Consumer Behaviourü  Stress Management
  • Time Management
  • Value Innovation
  • Pricing Strategy
  • Market Analysis and Forecasting
  • Sales Management
  • Customer Service Management
  • Relationship Marketing
  • Strategic CRM Processes

PDU: 45Units. 
Duration: Five (5) days
Training Fees: Sixty Five Thousand Naira (N65,000) Only
Registration Fee: Two thousand Naira (N2,500) only.

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User Avatar Eburuche Banito

Entrepreneur, Motivational Speaker, God's Friend, Director, Management and Leadership Consultant, HR Professional and Project Expert

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